Terms of Service
Standard Service Level Agreements (SLAs), booking rules, and client commitments for Green Gini Ventures.
1. Introduction & Agreement
By scheduling or utilizing cleaning services provided by Green Gini Ventures (“Green Gini”, “we”, “our”), you (“Client”, “you”) agree to be bound by these Terms of Service. These terms govern all residential, commercial, specialized, and automotive cleaning appointments across South Africa.
2. Service Scope & Quality Checklists
Each service category follows a defined internal checklist. Our specialists arrive equipped with eco-friendly products, micro-fiber technology, and certified HEPA vacuums. Should you require additional specialized services (e.g. natural stone sealing or teak deck restoration), these must be specified during booking to ensure appropriate materials and time allocation.
3. Bookings, Rescheduling & Cancellations
- Advance Booking: Bookings can be made online, via phone, or WhatsApp. A confirmation notice will be sent once schedule availability is verified.
- Free Rescheduling: You may reschedule or cancel your appointment free of charge up to 24 hours prior to the scheduled start time.
- Late Cancellations: Cancellations made within less than 24 hours of the appointment may incur a late cancellation fee equal to 30% of the quote to compensate dispatched specialists.
4. Property Access, Power & Water
The Client agrees to ensure reasonable access to the property at the scheduled arrival time (including estate gate access codes or security clearance). The Client agrees to provide functioning electrical outlets and running water required for operation unless mobile water/power units were explicitly booked.
5. 100% Satisfaction Guarantee & 24-Hour Policy
If any area specified in your booking checklist does not meet your complete satisfaction, notify us within 24 hours of service completion and we will return to re-clean that specific area free of charge.
6. Pricing, Invoicing & Payments
Prices are provided transparently based on property square meterage, condition, or service tier. Payments may be settled via secure electronic funds transfer (EFT) or online card payment. Invoices are due upon completion of the service unless prior corporate credit terms have been arranged.
7. Liability & Insurance
Green Gini maintains comprehensive public liability insurance. While our specialists exercise maximum care with delicate items and surfaces, clients are requested to secure irreplaceable heirlooms, high-value art, or loose cash prior to team arrival.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the courts of South Africa.